Home (Overview)

Overview

Analysts

Queues

Models

ACME

Queue Health Compared to Average

36

cases

+5

Top Priority: Backlog Higher than Normal

10 min/case

+3

20 analysts

-3

cases

+2

High Risk Customer: Backlog Approaching High Range

8 min/case

+3

28 analysts

-1

50

cases

-2

Quality Control: Backlog within Normal Range

4 min/case

-1

12 analysts

0

28

Model Performance

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0.02

0.04

0.06

0.08

0.10

0.12

0

Cases in Process: Longest Outstanding

Analyst Performance

Top Priority

High Risk Customer

Quality Control

50

100

150

200

0

50

100

150

200

0

50

100

150

200

0

Case

Elapsed Time (min)

Case

Elapsed Time (min)

Case

Elapsed Time (min)

Time

False Positive Rate (FPR)

Slowest Performers

Bob Smith

• 3 cases/hour

• Now 25 min on #1310

• 3rd time this week

Top Performers

Jane Doe

• 5 cases/hour

• Now 22 min on #1311

• 1st time this week

Lucy Smith

• 3 cases/hour

• Now 25 min on #1219

• 2nd time this week

Ash Lee

• 3 cases/hour

• Now 25 min on #1256

• 3rd time this week

FFM.FRD.CARD

FP.FRD.CARD

FFM.FRD.CARD.ADPT

FFM.FRD.CARD.INTEL

Now

0.09%

Maximum:

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OCTOBER 2019

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Last Week

Last Month

Today, Oct. 11th, 2019, 3:00 p.m.

Today